Updated 14 Feb, 2012, 6:01 pm IST

Nokia Initiates Charger Exchange Program for Nokia 7210 Users

09 Nov, 2009, 5:01 pm IST | Shayne Rana |

Nokia has just initiated a charger exchange program in which consumers owning certain Nokia-branded chargers manufactured by a third-party supplier are recommended to exchange these chargers for free replacements. In India, this charger exchange program is limited to charger model AC-3E only, manufactured between June 15 – August 9, 2009, for one Nokia phone the Nokia 7210. This does not impact the usage or safety of the Nokia phone in any manner.

During a routine quality control process, Nokia identified a potential product quality issue with certain chargers manufactured by one of its third-party suppliers. The plastic covers of the affected chargers could come loose and separate, exposing the charger’s internal components and potentially posing an electric shock hazard if certain internal components are touched while the charger is plugged into a live socket.

So far there haven’t been any reports of any incidents or injuries related to these chargers. No consumer complaints have been received in India or globally regarding this issue. So we could assume that the charger exchange program is simply a responsible initiative to proactively inform consumers to exchange their chargers and safeguard them.

Only a limited number of charger model AC-3E (as shown in the above image) manufactured by a third-party supplier between June 15 and August 9, 2009 are within the scope of the global exchange program.�

For consumers to check to see if their chargers are part of this free exchange program, Nokia India has set up simple solutions that are accessible across the country. The methods to identify the chargers are as follows -

First look for the Model No. and 27 digit Serial No. printed on the charger (see top image)
Next send the information via SMS to – 55555. Consumers will then get a reply from Nokia ‘via SMS’ that will inform them if the charger is included in the exchange program
Starting November 10, 2009, consumers can also walk into any Nokia Care Center or any Nokia Priority Dealership store (NPDs) across the country and check if their chargers are a part of this exchange program. (For more information on Nokia Care Centers, consumers can call 30303838 with the Local STD code of the city that he/ she is dialing from)
Consumers can also log onto http://chargerexchange.nokia.com and fill in their charger details and personal information and verify if the charger is part of the exchange program and replacement chargers would then be couriered to them.

This is a very similar procedure Nokia had adopted during the BL-5C battery situation for the exchange of the same.

Nokia has recommended that consumers with chargers within the scope of this exchange program stop using that charger and exchange it for a free replacement at the earliest.

Tags: Nokia 7210

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