Snags affecting rollout of Mountain Lion redemption codes

Apple, by way of its Up-to-Date program was to give out free copies of its newly released operating system, OS X 10.8 Mountain Lion to those who purchased a new Mac on or after June 11, 2012. However, for some users this is turning out to be a rather frustrating affair, for not only have there been delays in sending out redemption codes, some users have also complained of receiving non-working codes. Reportedly, some users are being made to wait for days before they get their redemption codes.

Posts on MacRumours forums have revealed that  some have received codes for OS X 10.8 server tools, instead of the operating system installer. One user stated, "I just got my second code and was able to redeem it. The only problem is when it redeemed it came up with an error saying OSX Server cannot be downloaded because it requires OSX 10.8.0 to run. It seems they sent me a redemption code for server instead of mountain lion. The pdf with the code clearly says that the code is for mountain lion...My purchased tab only shows OSX Server - no mountain lion...," while another user stated, "I submitted a claim about 24 hours ago and havent heard a single word back from them. Anyone else? I keep checking my email and still nothing. Most of ya'll have at least gotten your first codes but i havent gotten anything!"

Apple Up-to-Date program

Shedding some light on the situation, a PCMag report adds that for those with non-working codes, the problem started because Apple's form to request for a free copy of Mountain Lion went out two days before the Mountain Lion release. Some users, therefore got their code before the launch. These users later discovered that the codes did not work. 

Some of the Mountain Lion features are:

• It claims to offer better integration with social networks, such as Facebook. It will also come with built-in features to allow sharing on Facebook, Twitter, Flickr and other services. For instance, you'll get notifications when you get a message or a mention in a Facebook or Twitter post. You need to sign in only once, and you can share directly from other apps you are using.
• Power Nap ensures that Mac gets updated even while it's in power-saving "sleep" mode. It will get your email messages, back up your files and download software updates automatically. It will work with recent MacBook Air computers and the higher-end MacBook Pro model, the one with the sharper, "Retina" display.
• It comes with a new Messages app, which has been taken from Apple's mobile operating system, will replace iChat. It will allow users to send messages to other Apple users, whether that person is on a Mac or an Apple mobile device.
• Mountain Lion will be integrated with iCloud, the new Internet storage service designed for the mobile devices.
• The software will bring dictation to Macs, essentially allowing the computer to type as you talk.
• Game Center will store high game scores and help users find opponents on both Macs and Apple mobile devices.