Updated 23 May, 2013, 8:16 pm IST
Snags affecting rollout of Mountain Lion redemption codes
| by tech2 News Staff |
Apple, by way of its Up-to-Date program was to give out free copies of its newly released operating system, OS X 10.8 Mountain Lion to those who purchased a new Mac on or after June 11, 2012. However, for some users this is turning out to be a rather frustrating affair, for not only have there been delays in sending out redemption codes, some users have also complained of receiving non-working codes. Reportedly, some users are being made to wait for days before they get their redemption codes.
Posts on MacRumours forums have revealed that some have received codes for OS X 10.8 server tools, instead of the operating system installer. One user stated, "I just got my second code and was able to redeem it. The only problem is when it redeemed it came up with an error saying OSX Server cannot be downloaded because it requires OSX 10.8.0 to run. It seems they sent me a redemption code for server instead of mountain lion. The pdf with the code clearly says that the code is for mountain lion...My purchased tab only shows OSX Server - no mountain lion...," while another user stated, "I submitted a claim about 24 hours ago and havent heard a single word back from them. Anyone else? I keep checking my email and still nothing. Most of ya'll have at least gotten your first codes but i havent gotten anything!"
Apple Up-to-Date program
Shedding some light on the situation, a PCMag report adds that for those with non-working codes, the problem started because Apple's form to request for a free copy of Mountain Lion went out two days before the Mountain Lion release. Some users, therefore got their code before the launch. These users later discovered that the codes did not work.
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